Replacing the old ticket system with something new and more comprehensive is a difficult task. This WordPress support ticket plugin will keep your site running smoothly by providing a live chat, notifications, knowledge base, and reports.
Do you struggle with customer service and communications on WordPress? To build trust with your audience which is essential to the success of any business. Read on to find out our recommendations for the best WordPress support and help desk plugins.
We’re focused on providing a comprehensive overview of WordPress-related services that can streamline your workflow. We’ll also give you several third-party software and open source plugins to help with everything from support to marketing.
Some of the best WordPress help desk plugins are:
Help Scout
We believe that great customer service isn’t just a bunch of rules and systems. It’s the result of people who love to take care of others, do good work, and bring joy to the world. For many of us, it’s also a source of competitive advantage and an integral part of the brand.
It is like true happiness or a human-made drug with positive long-term health effects. But in 2011, there were no customer service platforms that represented our values and values.
There were help desks that treated each person like a number, making it difficult to build a meaningful and long-term relationship. We felt an urge to create something different, and we did.
Today Help Scout is used by a wide range of organizations including top-growth startups, small businesses, non-profits and more. We’ve been trying to do right by our customers for several years now, but it feels like early days in many ways.
The team at Help Scout believes that doing the right thing for customers will never go out of style, and we want to be around for as long as companies value customer service.
Get started with HelpScout
Zendesk For WordPress
Customer support is a crucial part of business, and Zendesk has a unique set of features that help your team to work smoothly. With its multi-product, multi-user, document management and WordPress compatibility, Zendesk can help you to do everything you need.
Zendesk makes it easy to integrate with WordPress sites. Zendesk is a customer support system that helps improve your digital business in many ways.
With the help of the support-enabled WordPress plugin, you can view your tickets in your WordPress dashboard and convert them into support tickets. No need to switch accounts – just login to get started.
The allows you to add Zendesk Dropbox tab to your site.
To start with Zendesk
Awesome Support
Awesome Support meets all your help desk ticketing system requirements from beginner to advanced level.
We’ve constructed an all-in-one ticketing system for WordPress that combines email support with intelligent assignment, and integration with other plugins. You’ll love our premium experience i.e. Gravity forms and WooCommerce.
Awesome Support is a free WordPress plugin that provides users with self-service support on the theme of your WordPress site. We have created a basic version of the plugin for those on an even more modest budget, and you can use it at its fullest capacity.
One of the great features you’ll be able to take advantage of with Pro is plugin integration. This gives you a ticketing system, email notifications, restricted access, file and media uploads, and even adding your own fields to extend the form with custom fields.
Get started with AwesomeSupport
WPHelpDesk
Help desks are individual, organizational, or group services that provide IT users with help for their problems. A help desk can be as simple as a physical desk for support where someone takes calls. They often include outsourced support specialists.
Some enterprises may provide centralized help for their clients and customers. A related term would be call centers, which are places where consumers can call to place orders, track shipments, get help with products and contact many different departments at once.
Some of the names for a help desk are as:
- Computer support center
- AIT management
- Customer support centre
- IT solutions center
- resource center
- information center
- Customer support center
- The most important part of IT support is offering quick assistance with IT-related concerns. Internal help desks are meant to do just that, by providing employees with local IT-support options so their data is always safe and secure.
Technology vendors offer customer support help desks. These services are an important part of their efforts to improve their customer satisfaction ratings, but they’re often integrated with CRM systems to further enhance their efforts.
To start withWPHelpDesk
bbPress
bbPress is a customer support forum, like WordPress’ own. It’s all-purpose and made for minimal load on your web hosting.
BBPress offers several powerful features that a customer support forum might need. We’ve listed these features and the additional plugins you’ll need to install below so that you can decide if it’s right for your business.
Get started with bbPress
