A chatbot is a computer program that uses special algorithms or artificial intelligence to conduct conversations in text or voice with people. Most chatbot platforms come with tools for developing and customizing chatbots tailored toward specific customer bases.
There are a lot of platforms where you can learn more about chatbots, but they’re not easy to navigate. Especially if you’re just in the beginning stages of your chatbot journey.
We’ve analyzed the top chatbot platforms, and explained that they’re each uniquely tailored for small businesses. The best part is that most of them are free to try, and can be customized to fit every business’s needs.
1. Tidio
With Tidio’s live chat and chatbot tool, you can improve your customer service. You’ll also be able to identify who is currently on your website so you can provide proactive customer service with ease.
With the chatbot platform, you get a conversational AI chatbot, natural language processing, and visual building software for customer care. There are also templates that come to life as you add input, so your bot can grow more personalized and engaging with every input.
Key Features
- Easy installation
- Visual builder interface
- Different triggers for Tidio bots
- Free live chat on a mobile phone
- Natural Language Processing technology
- Variety of integrations
2. MobileMonkey
If you’re seeking a chatbot provider capable of delivering a company-wide omnichannel platform, Omnichat has what you need. We offer all the tools you’d want for your business–SMS messaging, Instagram, Facebook, and Webchat–to maximize customer service.
It is a great chatbot platform designed to help businesses stay in touch with their customers and attract new leads through social media. It lets you automate follow-ups, improving customer care.
It’s easy to import your existing list into a sales platform, then reach out to leads asynchronously. You can also send messages, create campaigns, share links, and schedule messages so that campaigns become convenient. You can do this by sending batches of SMS in advance.
Key Features
- Multi-platform chatbot builder
- Keyword recognition
- Visual campaign builder
3. Chatfuel
If you’re looking for an easy chatbot to set up and use, then this company is just what you need.
We’ve designed our chatbot builder with step-by-step documentation and an incredibly straightforward interface. Our content blocks allow even beginners to easily make and deploy bots, and our conversational understanding engine enables them to have a dialogue with the bot.
For maximum success, a conversational chatbot is best implemented with third-party integrations. With a conversational chatbot platform like Botkit, your bot will be connected to the systems and technologies that your business needs to succeed.
Key Features
- Good analytics
- Straight-forward interface
- Many third-party integrations
4. ManyChat
This is one of the best chatbot platforms for your business account. This tool offers automated help, so you can skip most of the work and have your questions answered by a real person from our team. Our chatbots learn from the conversations you have with customers, grow smarter with each response, and get better at their tasks as time passes.
With many integrations, such as Facebook Ad Campaign and MailChimp, you can better tailor your social media marketing messaging. With segmentation and scheduling, there are many ways you can use ManyChat to help your business thrive.
The interface of this company is easy to use, so people with a lot of experience will be able to set it up right away. They also come with predefined templates like ‘thank you for your order.’
Key Features
- Payments on the chatbot using PayPal/Stripe are available
- Great customer onboarding content & tutorials are available
- Audience segmentation available
6. Aivo
Aivo is one of the industry leaders in AI bots. With Aivo, you can personalize the chatbot experience just how you want it. You’ll be able to see personalization in localization and text generation options, natural language processing, marketing automation, and churn analysis.
There are several dashboards that give you insights into the customer’s responses to your chatbot. They can help you analyze responses, and help improve your conversations in the future.
Chatbots are the latest and greatest digital inventions. They offer a unified experience across many channels, with their answers automatically adapting to the situation and askers. And the AI in your bots will adapt without you even realizing it!
Key Features
- Video content available
- Predictive analytics
- Interactive content available
7. Octane AI
Its Product Recommendation Quiz is used on the official Shopify Hardware store and has received positive reviews from its users. It is also GDPR & CCPA compliant to provide visitors with the choice of data collection.
Octane AI is a customizable quizzes tool for your Shopify store that collects contact information and recommends products or content with personalized customer results. This can help you optimize marketing campaigns and improve customer conversions.
This is a product that’s great for increased sales and Messenger marketing. You can use it to keep track of your performance with detailed analytics.
Key Features
- Scheduled messaging
- Survey/poll management
- “Add to cart” button on the pop-up
